Shipping policy

ORDER PROCESSING:

Please allow 1 day to process your order. Expect an email within 1 day to let you
know your order is on the way!

DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.

INTERNATIONAL SHIPPING:

We offer international shipping to the following countries: All

If you’re using calculated shipping rates: Shipping charges for your order will be calculated
and displayed at checkout.
If you offer multiple international shipping options, you can list them in a table as well. You can
include broader delivery timelines (e.g. 8 to 20 days) for international shipping since
expectations can vary greatly depending on the destination.

Your order may be subject to import duties and taxes (including VAT), which are incurred once
a shipment reaches your destination country. True CHEL Boutique is not responsible for these
charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES:

We accept returns up to 7 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount for store credit only, minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at info@truechel.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@truchel.com